By Teleasha Vrioni-Wright, Trainee Solicitor, Woodfines Solicitors – Dispute Resolution Team
The rise of Artificial Intelligence (AI) has transformed the way we access information. From drafting emails to answering complex queries, AI platforms such as ChatGPT can provide responses at the click of a button. But when it comes to legal disputes, relying on AI instead of a qualified lawyer could lead to serious — and costly — mistakes.
At first glance, the appeal is obvious: ask a legal question, get an instant answer, all for free. However, AI-generated advice comes with significant risks. The technology is still developing and there is no guarantee of accuracy. In fact, AI platforms are known to produce entirely fabricated information, a phenomenon often referred to as “hallucinations”.
The dangers of false case law
One recent case at the First-tier Tribunal — Harber v Revenue and Customs Commissioners [2023] — shows just how damaging this can be. The appellant, representing herself, relied on nine tribunal decisions generated by an AI tool to support her appeal against a tax penalty. The problem? None of the cases actually existed.
Her reliance on fabricated authorities not only undermined her case but also highlighted the risks facing individuals who turn to AI instead of qualified legal professionals.
Problems our lawyers are seeing first-hand
At Woodfines Solicitors, our Dispute Resolution team in Milton Keynes has seen a rise in enquiries from people who initially attempted to use AI platforms to prepare legal documents, correspondence or even court submissions.
Unfortunately, many end up seeking professional help only after errors have been made — and by then the situation can be more complex and more expensive to put right. Rectifying AI-related mistakes can involve applying for time extensions, re-drafting documentation, or even applying to set aside incorrect judgments. In many cases, instructing a lawyer from the outset would have been far more cost-effective.
Confidentiality concerns
Accuracy is not the only issue. Confidentiality is another major risk when relying on AI.
Unlike conversations with a lawyer — which are protected by legal privilege — information typed into AI platforms has no guaranteed protection. OpenAI chief executive Sam Altman has himself admitted that conversations with AI tools do not currently enjoy the same safeguards as those with a lawyer, doctor or therapist. This means sensitive personal or business details could, in theory, be disclosed in legal proceedings.
Why the human touch matters
AI may be an impressive tool, but it cannot yet replace the knowledge, judgement and strategic thinking that an experienced lawyer brings. Disputes are rarely straightforward: they require an understanding of not only the law but also negotiation tactics, cost-effectiveness, and long-term consequences.
That is where Woodfines’ Dispute Resolution team comes in. With offices across Bedfordshire, Buckinghamshire and Cambridgeshire, our lawyers advise individuals and businesses on every stage of the litigation process. From early advice and settlement negotiations to full representation in court, we provide practical solutions tailored to each case.
Expert support when you need it most
If you are facing a dispute, don’t take the risk of relying on AI. The potential costs — in money, time and stress — can be far higher than seeking advice from a qualified lawyer at the outset.
For individuals: Dispute Resolution – Individual – Woodfines
For businesses: Dispute Resolution – Business – Woodfines
Woodfines’ experienced team is here to help you resolve disputes efficiently, effectively, and with the human expertise that no AI can replace.
