Shopping centre staff back access for all initiativeNov 18, 2018
They took part in Purple Tuesday, the UK’s first accessible shopping day, last week.
The centre supported this new initiative in order to raise awareness of the need to make customer-facing businesses more aware of opportunities and challenges surrounding accessible shopping.
centre:mk extended its call for feedback beyond its link-up with a local disability action group to offer visitors with accessibility needs the opportunity to shop and review the centre which resulted in positive feedback and fresh insights that the team will be relaying back to retailers.
Guest reviewers were particularly impressed with the amount of parking for the disabled and amenitirs generally sat the centre, in particular the Quiet Room.
Kevin Duffy, centre director at centre:mk, said: “Being a truly accessible shopping destination is part of who we are at centre:mk. Naturally our design lends itself to accessible shopping as we are all on one level but it is the behind-the-scenes developments we have undertaken in recent years that are making a difference to our guests overall experience.”
These include the multi-storey car park due to open later this month and major investment in the toilet facilities, he added. “Furthermore all of our staff (both customer facing and head office) are consistently undergoing training on topics surrounding accessibility to ensure that we are meeting all of our valued guests needs wherever we can.”