Firm celebrates £0.5m London 2012 successAug 10, 2012
As huge numbers of people poured into London for the Games, world-leading queue management and customer journey specialist Tensator has been working hard to ensure that visitors’ queuing times are kept to a minimum.
The increase in workload at Tensator has meant that production hours at its Linford Wood base have increased by 102% per week. The firm increased its workforce by 20% to complete the flood of contracts on time.
General manager Kevin Hickson said: “It has been an incredibly busy, but rewarding, time for us all during the completion of these projects.
“There has been much publicity around whether London’s infrastructure will be able to cope during London 2012. Our clients contacted us when they realised that their current queue management systems were not sufficient to deal with the huge number of people coming into London during the Games – and we were delighted to help them.”
Tensator has supplied its range of innovative queue management solutions to a host of household names including the official London 2012 Olympics store, TfL underground stations, Harrods, London Museums, London Aquarium, Heathrow, London River Services and Network Rail.
Mr Hickson said: “Staff throughout the company are excited about the contribution we have made to the Olympics. Many of our staff were working overtime to ensure we met our clients’ expectations.”